2checkout
Reviews and Complaints
Refund
Preferred solution: Full refund
User's recommendation: Dont buy. Scam
My drill
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount restricted
I am having a terrible experience with 2co! They restricted my account without any notification and I just got to know it by logging into my account as my payment was due and I hadnt received any payment email.
On inquiring, they asked me to send sale details (tracking number, courier used and sales number) for two months and it further said that you can still receive orders from your customers. It also stated that it usually takes 21 business days to resolve the issue or earlier. I emailed them the same, meanwhile my customers were purchasing products. 5 days later, they emailed again and asked for the same details to be sent in an excel sheet.
I replied them with those details in an excel sheet with further details (some details of my Prime customers with partial payments) . 5 days later, they emailed and said instalments arent accepted. Please give us further details. I replied that ai already sent those details and if its not accepted I will be careful free now onwards as I didnt know this.
5 days later they asked more details of current month sales with sales number mentioned, they asked for their invoices. Its been almost 16 business days since my account is restricted. I have almost 8000$ held to be released by them. They keep on asking details although I have been doing business with them past three years.
Perhaps, they suspect fraud but I gave them all the details I could and they should have called those customers as they get their data and confirmed from them. I just am curious if I will ever get my hard earned money or its screwed?
- Shopify compatible
- Do not respond to emails
Preferred solution: I just want my hard earned 8000$ plus to be released.
Your request (508****)
Need to contact with I am saller
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are keeping my money!!
- Terrible experience so far
Preferred solution: Let the company propose a solution
Account payment and detailes changes
I do not recommend this company
As business owner I believe customer service is the most important part of the business when it comes to a very competitive industry like merchant service that 2checkout is in. I contacted 2checkout trying to setup my merchant account.
Unlike other merchant providers where i would receive phone call from salesperson and guide me thru the process. I receive an email from a salesperson name Frank Petõ with 2 lines and asking me to wait because they are too busy with too many applications. Understood business got busy some time. The very next day i sent all documents i was asked about my business.
I setup my business website like they asked for and they came back saying they need more information. I simply replied back saying that i tried to list everything clearly on my site (or maybe not for them I could understand) and I asked them please let me know what part they want more detail. The next day i received an email from them saying they don't approve my application. If this is kind of experience you want.
Please go with it. I can't believe how worse it could be once we join them if customer like you and me are treated like this even BEFORE we use their service.
Good Luck guys. Worldpay or braintree seem to be better.
Horrible, terrible, awful, scam?
Preferred solution: Full refund
AWFUL is not enough to describe this waste of time
2Checkout Policy Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Crawley, EnglandDo Not Trust 2checkout.com - They will close your account without warning and hold your funds!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Delhi, DelhiHow we have been robbed by 2Checkout in the pretext of global payment
Preferred solution: We want correct levy of conversion charges
2CO Refuses Canadian Credit Card and Possibly Steals Personal ID and Card Number
Terrible experience with 2checkout
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Hello, Margaret! We appreciate you taking the time to review our services and we apologize for any inconvenience you may have experienced.
Could you please send us via email, at service@***.com, more details about the order?
We'll gladly assist you in sorting this out! Looking forward to hearing from you!